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Looking after your mental health

Mental Health Navigator

Are you feeling anxious? Or nervous?
Are you worried about your future? Your family?
Are you feeling lost? Or depressed?
Is how you are feeling affecting your work or your studies or your relationships?

It is completely natural to feel fearful or anxious from time to time. If your worries are starting to spiral, it is important to ask for help.

We are here to help and guide you through this challenging time. As a valued CBHS International Health member we will support you through our Mental Health Navigator program which is covered under your health cover – at no extra cost to you.

It is thorough, simple and available through your smartphone.

What is the Mental Health Navigator?

It is a specialised service provided by one of our health partners, Best Doctors, who are equipped in providing expert mental health guidance on treatment options for the best path forward.

Watch this 2 minute clip to understand how Mental Health Navigator works.

Mental Health Navigator works

When should you use this service?

  • If you’re not feeling like yourself, haven’t received a diagnosis, and need support
  • If your condition isn’t improving
  • If you are unsure your diagnosis or treatment plan is correct
  • If you need clarity and assurance on your next step
  • If your current mental health diagnosis or treatment hasn’t been effective


What to expect from Mental Health Navigator?

  • Expert mental health support and guidance
  • A thorough review of your mental health condition and a clear action plan for improvement
  • All discussions are confidential
  • Completed virtually so you never have to leave the comfort of your home
  • No cost to you


Next steps for Mental Health Navigator

Call Best Doctors 1800 830 082 and tell them that you are a CBHS International policy holder. They’re available Monday to Friday, 9am to 5pm (Sydney/Melbourne time).

You will be assigned a dedicated mental health nurse, who will guide you through the process. They will complete an intake call with you to understand your condition, symptoms and medical history.

Your case will be matched to leading mental health experts who will meet with you via video call and provide clear guidance on how to best treat your condition and get relief from your symptoms.

You will receive ongoing support from your mental health nurse who will guide you into the recommended treatment. Mental Health Navigator can also assign you a psychologist for any therapy sessions via Telehealth.


Watch this 3 minute clip to understand how Mental Health Navigator has worked for Nadia. Last year, Nadia experienced some mental health challenges and she reached out to Best Doctors who put her through the Mental Health Navigator program.

Best Doctors

The results using Best Doctors are substantial:


In the event you are admitted to the hospital for mental health care, contact CBHS International Health immediately so they can further assist you.



There are several reputable Australian mental health and wellbeing support organisations available to the public. These organisations work in partnership with government and communities to raise the awareness about mental health.

Beyond Blue has also set up a dedicated COVID-19 Mental Health Support Service

Lifeline is 24-hour Telephone Crisis Support providing suicide prevention services, mental health support and emotional assistance via telephone, face-to-face and online

Black Dog Institute: Online self-help tools and apps that can be accessed from anywhere via desktop, mobile or tablet 24 hours a day.

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