Things you need to know

If you visit a medical service provider that's not part of our Choice Network, this may attract a larger out-of-pocket expense. For most doctor visits^*, we pay your claims into your bank account within 3 to 5 business days if it's a Medical claim. For Hospital claims, the hospital can expect to receive payment within and up to 28 calendar days after submitting their bill. To ensure you receive your benefits in a timely manner, make sure you've provided your Australian bank account details when you submit a claim. We're unable to provide funds into an overseas bank account.

^*Refer to your level of health cover for eligibility, service limits, benefits, and any applicable waiting periods.

Note: If you hold a policy for a single person and the person who received the treatment is the secondary visa holder (rather than the primary visa holder) you won’t be eligible to claim. Instead, you’ll need to update cover to a policy that covers Couples, Sole Parent or Family (whichever is appropriate for you). If you have an ineligible visa subclass for your chosen product at time of claiming, you won’t be eligible to claim.

When you submit a claim you authorise CBHS International Health to conduct a Visa Entitlement Verification Online (VEVO) check with the Australian Department of Home Affairs for any members listed on your policy to determine eligibility to claim a benefit at the date of service and/or determine eligibility to hold a CBHS International Health policy. You understand and accept that CBHS International Health does not pay a benefit for any member deemed to be ineligible and that your policy may be terminated in accordance with the Fund Rules if you are ineligible for the policy.