Claiming with CBHS International is simple and efficient, because we’ve made easy and stress-free claiming one of our top priorities for members.
1) Claim on the spot.
If you visit one of our doctors within our National GP Network, present your CBHS International membership card and your photo identification and the medical centre will bill us directly. We’ll cover the full cost of your visit up to the relevant service limit*.
If your doctor orders tests, such as blood tests or x-rays, these cannot be claimed on the spot. You will need to pay for these services and keep the receipt. Depending on your level of cover, you may be able to claim a benefit from CBHS International Health.
2) Send us the receipt.
For the majority of the services, including online doctors, select clinics (denoted with ‘star’) within the National GP Network, you will need to pay upfront and follow the below steps to submit your claim.
To submit a claim:
For most doctor visits, claims are processed within 3-5 business days and the claims team will confirm the exact benefit amount you will receive via email.
For hospital claims, it may take up to 10 business days if don’t have all the information. In these cases we may need to contact you for additional information.
After the claims team have notified you, you will receive benefits into your bank account within 2-3 business days.
*For all above services, refer to your level of cover for eligibility, service limits and any applicable waiting periods.
To ensure you receive your benefits in a timely manner, make sure you have provided your Australian bank account details when you submit a claim. We are unable to provide funds into an overseas bank account.