Eligibility Tool terms and conditions


Please read these Terms and Conditions. Your use of and access to this Site constitutes your agreement to these Terms and Conditions as it relates to CBHS Health Fund Limited ABN 87 087 648 717 and CBHS Corporate Health Pty Ltd ABN 85 609 980 896 (CBHS).

These Terms and Conditions may be amended by CBHS at any time and should be periodically reviewed.

Trade Marks

All trade marks displayed on this Site are trademarks of CBHS. You must not use any logos found on this Site except as part of an authorised reproduction of information, text and graphics (Material) at this Site.


All Material on this Site is protected by copyright. Except as permitted below, you must not copy, modify, transmit, republish, reproduce, upload or distribute the Material at this Site without CBHS' express consent.

Use of Material

You may only use, print, copy, reproduce, transmit or download information and Material from this Site to enable the health services provider by which you are employed to check the level of insurance, if any, of a patient requesting services from the provider (Purpose).

In collecting personal information from this Site, and in using, storing and disclosing that information, you must comply in all respects with the Australian Privacy Principles under the Privacy Act 1988, including fully cooperating with CBHS to investigate any notifiable data breach and make any required notifications.


You may only disclose or distribute information and Material from this Site to employees, officers, advisers and contractors who have a need to know for the Purpose and who are aware that the information or Material from this Site is confidential.


An inquiry may only be made of this Site in circumstances where collection of the information encompassed in the inquiry would be permitted by the Australian Privacy Principles under the Privacy Act 1988.

Without limiting this requirement, you may only make an inquiry of, and collect information from this Site where:

  • an eligible member of CBHS has asked you to provide services under an agreement between you and CBHS; and
  • you have the eligible member's express or implied consent to check his or her benefit eligibility with CBHS.

Collecting information from this Site is a representation that the requirements under this heading 'Representation' have been met.

Privacy Complaints

If a complaint of an infringement of privacy is made that information has been collected from this Site or, if collected, has been used or disclosed in a manner contrary to the Australian Privacy Principles, then you agree to assist CBHS as required to deal with and resolve the complaint.

Prohibited Uses

You must not:

  • download, reverse engineer or decompile any software at this Site;
  • provide hypertext links to, or frame, this Site in any other website; or
  • upload to, distribute through or otherwise publish through this Site any harassing, abusive, defamatory, or offensive communication in any form.

Virus Warning

The Internet and World Wide Web are unsecured, public networks. There is a risk that:

  • information sent to or from this Site may be intercepted, corrupted or modified by third parties; and
  • files obtained from or through this Site may contain computer viruses or other defects.

In using this Site and Material from it, you assume these risks and responsibility for any loss or damage caused, directly or indirectly, by these risks.


This Site may contain hypertext links, frames or other references to other parties and their websites. We cannot control the content of those other websites, and make no warranty about the accuracy, currency or suitability of the material located on those websites. Those references are not an endorsement to those parties or their products or services.

To the maximum extent permitted by law, CBHS excludes all terms, conditions and warranties implied by custom, the general law or statute and disclaims any liability to any person arising out of any action or failure to act by that person in accessing, downloading, using or relying on any Material from this Site.

CBHS' liability under any condition or warranty which cannot be legally excluded is limited exclusively, at CBHS' option, to product or service replacement.