Claim on the spot

If you visit one of our doctors within our  Choice Network, present your CBHS International membership card and your photo identification and the medical centre may bill us directly. We’ll cover the full cost of your visit up to the relevant service limit*.

If your doctor orders tests, such as blood tests or x-rays, these cannot be claimed on the spot. You will need to pay for these services and keep the receipt. Depending on your level of cover, you may be able to claim a benefit from CBHS International Health.

Send us the receipt

For health service providers that are not in our Choice Network or Online doctors network, you will need to pay upfront and follow the below steps to submit your claim.

To submit a claim:

  1. Take a photo of your membership card
  2. Forward a copy or a photo of your invoice and receipt from the provider (ensure your name is on the receipt).
  3. Send a copy of your membership card and the receipt to internationalclaims@cbhscorp.com.au

Got a claim-related question? Contact us

Overseas Visitor Health Cover (OVHC)
Call: 1300 174 537
Email: ovhc@cbhscorp.com.au

Overseas Student Health Cover (OSHC)
Call: 1300 174 538
Email: 
oshc@cbhscorp.com.au

 

If you visit a medical service provider that is not part of our Choice Network, this will attract a larger out-of-pocket expense. For most doctor visits*, we pay your claims into your bank account within 3-5 business days. To ensure you receive your benefits in a timely manner, make sure you have provided your Australian bank account details when you submit a claim. We are unable to provide funds into an overseas bank account.

^FREE means $0 out-of-pocket costs for eligible members. OVHC Base Hospital members are not eligible. Non-eligible members can access these services but will have to pay the fee and can’t make a claim.

*For all above services, refer to your level of cover for eligibility, service limits and any applicable waiting periods.