How to claim

Claiming with CBHS International is fast, simple and efficient because we’ve made easy and stress-free claiming one of our top priorities for members. You can make a claim on-the-spot or claim online through the mobile app.


How to claim on-the-spot

If you visit a doctor within our Choice Network or online doctors, present your CBHS International membership card along with your photo identification and the medical centre may bill us directly.

If your doctor orders tests such as blood tests or x-rays, most of these cannot be claimed on-the-spot. You'll need to pay for these services and keep the receipt. Depending on your level of cover, you may be able to claim a benefit from CBHS International Health.

How to Claim

How to get started

google play cbhs mobile app
app store cbhs mobile app

First, ensure your cover is activated.

Already activated? Head to the App Store or Google Play, search for “CBHS International” (looking out for the blue logo) and start your download.

Need to activate your cover? Activate OSHC here and activate OVHC here.

You can also download the app by scanning the QR codes below

Claiming with android

Scan the QR code below to download the app for android devices.


Claiming with Apple

Scan the QR code below to download the app for IOS.


Things you need to know

If you visit a medical service provider that is not part of our Choice Network, this will attract a larger out-of-pocket expense. For most doctor visits*, we pay your claims into your bank account within 3-5 business days. To ensure you receive your benefits in a timely manner, make sure you have provided your Australian bank account details when you submit a claim. We are unable to provide funds into an overseas bank account.

*Refer to your level of health cover for eligibility, service limits, benefits, and any applicable waiting periods.

^FREE means $0 out-of-pocket costs for eligible members. OVHC Base Hospital members are not eligible. Non-eligible members can access these services but will have to pay the fee and can’t make a claim.

Got a claim-related question? Contact us

Overseas Visitor Health Cover (OVHC)
Call: 1300 174 537

Overseas Student Health Cover (OSHC)
Call: 1300 174 538

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At CBHS International Health we want to make sure you have the best experience possible during your stay in Australia, if you're in doubt, give us a call, and we’ll help as much as we can.