Information on COVID-19 vaccine and testing

Online doctors
(Telehealth and video consults available)

Accessing doctor services via your phone, when it is convenient for you.

When you are not feeling 100% and need to see a doctor, the last place you want to be is in a waiting room at a medical centre. Whether you need a health consultation, medical certificate, referral letter or prescription, you can access these services from your smartphone or desktop. All the doctors are fully qualified and based in Australia.

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Benefits in using online doctors

  • Speak to a doctor when it is convenient to you.
  • No need to leave your home, especially when you are unwell.
  • Save on time travelling to your appointment.
  • No more waiting in a crowded medical centre.
Provider 24-7 care
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What is the cost? FREE^. There are $0 out-of-pocket costs for this service for eligible CBHS International Health members*. Non-eligible members can access these services but will have to pay the consult fee and can’t make a claim. You will need to pay for the consult upfront and make a claim with us to receive a benefit (up to the service limit for your level of health cover)*. You will need to pay for the consult upfront and make a claim with us to receive a benefit (up to the service limit for your level of health cover)*.
Getting Started Register here

You will need your CBHS International Health membership number to register

Register here

You will need your CBHS International Health membership number to register

Register here
Returning users CBHS Telehealth GP Appointments | 24-7MedCare qoctor.com.au instantconsult.com.au
Accessibility Website (using the link above) or call 1800 719 795 Website Website or download Instant Consult app available in both iOS and Android
List of services available Medical certificates
Carer certificates
Prescriptions for most medications
Repeat prescriptions
Doctor's referral letters
Health consultations
Medical certificates
Carer certificates
Repeat prescriptions and delivery
Doctor's referral letters
Medical certificate
Doctor's referral letters
Prescriptions for most medications
Health consultations
Booking required Yes Yes Not required. The next available doctor can connect with you instantly.
Need help? Book online for appointments from 8am – 8pm every day (AEDT) or call 1800 719 795 if you require urgent care after 8pm. LiveChat available from: Monday - Friday 8.30am-9pm & Saturday 8.30-12.30 (AEST) Call 1300 003 310 between 6am – midnight (AEDT) 7 days a week or email support@instantconsult.com.au

^FREE means $0 out-of-pocket costs for eligible members. OVHC Base Hospital members are not eligible. Non-eligible members can access these services but will have to pay the fee and can’t make a claim.

*Refer to your level of health cover for eligibility, service limits, benefits, and any applicable waiting periods.