Password recovery terms and conditions

This page contains the conditions of use which apply to your access to and use of the CBHS International Health application (App) including any related transactions you make using this service.

Please read carefully through the conditions of use. Your use of the App signifies your acceptance of these conditions of use. In addition, your use of the service is conditional upon accepting the Disclaimer which applies to all CBHS International Health websites and Internet services.

For the purposes of these terms and conditions, password refers to any access code or biometric information (e.g. fingerprint or face) stored on your device to login to the App.

Access to CBHS International Health App

Only the Policy Holder (as defined in the Health Benefit Fund Rules of CBHS International Health) is entitled to use the app. This person is responsible for the payment of contributions for a membership. The Policy Holder has the right to view, change, add or delete items relating to all persons for whom they pay contributions.

In the event that the Policy Holder allows access to any other person, CBHS International Health does not accept responsibility for transactions conducted in the App. It is the responsibility of the Policy Holder to protect the security of their membership number and password.

Online Correspondence

By registering for the App the Policy Holder agrees to have their mail preference set to email and receive correspondence sent by CBHS International Health electronically.


The self-service pages of the App are protected by 256 bit SSL encryption to help ensure the confidentiality and integrity of information passed between the CBHS International Health Server and the Policy Holder’s browser.

In seeking to use the App, each Policy Holder agrees to assist in maintaining the security of their own information by protecting their membership number and password.

Each Policy Holder further agrees to:

  1. Change their password upon initial access being granted to the App;
  2. Keep their password secure and protected;
  3. Keep only one record of their password;
  4. Keep the password record in a separate place to their CBHS International Health membership card;
  5. Not tell any person their password;
  6. Not allow any other person to use their password when logging into the App; and
  7. Change their password regularly.

The Policy Holder agrees to contact CBHS International Health immediately when they become aware of any inappropriate use of membership details or access to their online details.


Information pertaining to membership made available to a Policy Holder by the App may not always be up to date.

All benefits are payable in accordance with the CBHS International Health Benefit Fund Rules, copies of which are available from the CBHS International Health website or upon request from CBHS International Health. In the event any information provided by the App is inconsistent with the Health Benefit Fund Rules, the Health Benefit Fund Rules will prevail.

CBHS International Health retains the right to cancel use of the App at any time without notice if we believe loss might be caused to a Policy Holder or CBHS International Health.


CBHS International Health will collect, use and deal with personal and health information in accordance with the CBHS International Health Privacy Policy. This policy may be accessed on the CBHS International Health website. In addition to the uses outlined in the CBHS International Health Privacy Policy, this Website and the App use ‘cookies’ to provide a better service. 
A ‘cookie’ is a packet of information that allows the server to identify and interact more effectively with other computers.

When a Policy Holder uses either our Website or App, we send a ‘cookie’ that gives each computer a unique identification number. A different identification number is sent each time our site is used. ‘Cookies’ do not identify individuals, although they do identify browser type and internet service provider.

Each computer may be configured to accept all cookies, reject all cookies or notify the user when a cookie is sent. If a Policy Holder rejects all cookies, they may not be able to use either the CBHS International Health Website or the App.

For further information about CBHS International Health privacy and information handling practices, please contact us by

  • Email at
  • Telephone 1300 586 462 and ask for the Privacy Officer;
  • Write to the address below:

Privacy Officer

CBHS International Health
Locked Bag 5098
Parramatta NSW 2124