Online doctors
Accessing doctor services via your phone when it's convenient for you.
When you're not feeling well and need to see a doctor, the last place you want to be is in a waiting room at a medical centre. Whether you need a health consultation, medical certificate, referral letter or prescription, you can access these services from your smartphone or desktop. All the doctors are fully qualified and based in Australia.
Benefits of using online doctors
- Speak to a doctor when it's convenient for you
- No need to leave your home, especially when you're unwell
- Save on time travelling to and from your appointment
- No more waiting in a crowded medical centre.
Our online providers
24-7 Medcare
What is the cost?
This service is free^ for eligible CBHS International Health Members. Non-eligible members can access this service but will have to pay the consult fee and cannot make a claim.
Getting started
Register here. You'll need your CBHS International Health membership number to register.
Returning users
CBHS Telehealth GP Appointments | 24-7MedCare
How do I access 24-7 Medcare?
Website (using the link above) or call 1800 719 795
List of available services
- Medical certificates
- Carer certificates
- Prescriptions for most medications
- Repeat prescriptions
- Doctor's referral letters
- Health consultations.
Booking required?
Yes.
Need help?
Book online for appointments from 8am – 8pm every day (AEDT) or call 1800 719 795 if you require urgent care after 8pm.
InstantScripts
What is the cost?
You'll need to pay for the consult upfront and make a claim with us to receive a benefit (up to the service limit for your level of health cover)*.
Getting started
Find out more or book at the InstantScripts website.
Returning users
How do I access InstantScripts?
Through the InstantScripts website or download the InstantScripts app available in both iOS and Android.
List of available services
- Online prescriptions
- Medical certificates
- Pathology referrals
- Specialist referrals
- Telehealth consultation
- Seven days a week between the hours of 6am – 12am.
Booking required?
Yes: Telehealth consultations booked will receive a call back from a doctor in less than 60 minutes.
No: Online prescription consultations have no wait times and are filled in minutes for eligible patients.
Need help?
More information available via InstantScripts FAQs.
Medmate
Free online prescriptions, express consults, telehealth appointments and medical certificates for eligible CBHS members.
medmate.com.au/cbhs
What is the cost?
This service is free^ for eligible CBHS International Health Members. Non-eligible members can access this service but will have to pay the consult fee and cannot make a claim.
New & returning users
View our convenient online services and get a prescription or book in a consult. You will need your CBHS International Health membership
number when you make a request. You do not need to create an account with Medmate.
How do I access Medmate?
Visit our CBHS site or call 1300 858 909.
List of available services:
- Fast online prescriptions by email or express medicine delivery to your home. No appointment needed - just order online.
- Express online consults for sore throat, cough, urinary tract infections, dental infections, STIs and much more.
- Simple online prescription request. Express scripts by email. Discreet and convenient.
- Medical certificates for work or uni. Sent instantly by email without the need to book an appointment.
- Doctor consultations via video or phone. Culturally sensitive multilingual doctors. English, Cantonese, Tamil, Hindi, Malay and more.
Booking required?
No – fast online prescription requests and express online consults do not require a booking and are processed in minutes.
Yes – phone or video telehealth consultations with a doctor need to be booked.
Need help?
More information available via our CBHS page on our website.Cub Care (emergency doctors for kids)
What is the cost?
This service is free^ for eligible CBHS International Health Members. Non-eligible members can access this service but will have to pay the consult fee and cannot make a claim.
Getting started
If after a telehealth consult you're still worried about your child’s health, visit Cub Care or call 1800 312 611 for an after-hours online consultation with an emergency paediatric doctor.
Returning users
Visit Cub Care or call 1800 312 611.
How do I access Cub Care?
Cub Care website or phone number (1800 312 611).
List of available services
- Online after-hours consultations with emergency paediatric doctors.
Booking required?
Yes.
Need help?
For enquiries or appointments call 1800 312 611.
*Refer to your level of health cover for eligibility, service limits, benefits, and any applicable waiting periods. ^FREE means $0 out-of-pocket costs for eligible members. OVHC Base Hospital members are not eligible. Non-eligible members can access these services but will have to pay the fee and can’t make a claim.